Chatbot in E-commerce: AI chatbot vs Live Chat vs Rule-Based

Ok, so you’re convinced that you should add a chatbot to your ecommerce store, but how do you find them? But first, let’s figure out what your business needs so you can choose the best chatbot for your business. In this article, we’ll go over what an ecommerce chatbot is, how using a chatbot can benefit your business, and how to find a chatbot for your business. TikTok and online shopping are a match made in social commerce heaven. They us ite to handle FAQs, order tracking, product questions, and other simple queries 24/7.

With them, you’re guaranteed 365 days of politeness and in some cases, light banter. ECommerce chatbots work by running the text you write through an algorithm to figure out what you want before responding with an answer that’s based on your keywords. A Snapshot Report detailing Ochatbot’s performance is sent out to the admin’s email address every Friday. Ochatbot records a large number of KPIs including revenue, conversions, AOV, order status requests, and much much more.

Data Collection and Analysis for Insights

E-commerce businesses flourish by boosting their revenue with the proper reports and analytics. When it comes to reports and analytics, Ochatbot stands out from other e-commerce bots. Ochatbot efficiently tracks conversions, revenue, and order status requests to provide more business insights to customers. For instance, if your customers navigate through the product pages, your chatbot will recommend new arrivals with the conversation such as ‘Are you looking for this product? Engaging your website visitors at the right time in their sales journey will help you increase your sales organically.

This is the most advanced type of chatbots, used in online retail. Such solutions are powered with machine learning and natural language processing that allow a bot to recognize phrases and hold a real conversation with online shoppers. The more your AI chatbot communicates with your customers, the more requests and phrases it will understand. The AI-based chatbots could be integrated with your shopping system and the third party services.

Smart Chatbots in eCommerce

They’re limited in their scope, and can only answer with specific responses. This ‘18-year-old from Leeds, UK’ is full of jokes, general chit-chat and even opinions about current affairs. Her responses are witty, cheeky and often pretty well-informed… for a robot. This is the exact situation I found myself in about two months ago, and the messenger bot in question who came to my rescue was LEGO’s very own ‘Ralph’.

Chatbots provide customers with 24/7 support, allowing them to receive prompt assistance without human intervention at any time of the day. This can save your business time and money while improving customer satisfaction. Meet Dom Juan, Domino’s latest chatbot that servers romantics on Tinder “cheesy” messages. This is because pre & post-purchase experience can be highly improved with help of Chatbots. They provide the needed assistance to the customers and help create more loyal customers. While they can also recommend some products, they don’t remove the need for human intervention, though it will be minimal.

And Spring have a great example on how they’ve managed to establish both with their automated chatbot. And personalized experiences need to be top of the priority list. An extension of the Cocktail Lab experience on their website, Patrón launched the Bot-tender (robot bartender – geddit!?) to inspire people to get more creative with Patrón over the summer. Using personality-packed images and gifs to build hype and short persuasive copy, they prompted users to comment on the post using the hashtag mentioned in the post.

The platform includes a basic plan (from $9 per month) and a pro plan with more advanced features (from $209 per month). Chatfuel will be your perfect choice if you plan to communicate with customers via Facebook Messenger or Telegram. The idea of the campaign was to launch a Nike StyleBot in the Facebook Messenger to help shoppers style their shoe designs and browse previously created designs for inspiration. Brendan McConnell is a freelance writer, SEO consultant, and fractional content marketer. He’s spent the majority of his 10-year career writing content, creating strategies, and scaling traffic for B2B tech companies like Shopify, Telus, Docebo, Corel, Visier, Peer39, and Recruitee. With a background in journalism and a curious personality, Brendan is always looking for new topics, markets, and companies to write about.

A chatbot in your e-commerce store should eliminate exhausting tasks and help you generate more revenue. Many e-commerce website owners don’t know the difference between rule-based chatbots and Artificial Intelligence-powered chatbots. A rule-based chatbot, or a decision tree bot, has predefined rules.

An AI chatbot is cost-effective and reduces the support ticket cost. An AI chatbot will enhance customer support by answering complex questions and scheduling meetings. When an e-commerce site owner implements a live chat on their website, they can converse with customers within a set period, and customers may receive a form to submit their responses. AI chatbots are not robotic as machine learning, NLP, and artificial intelligence technology in AI chatbots allow bots to converse like customer service agents. A chatbot will allow customers to find what they are looking for in a website, as artificial intelligence technology in chatbots will help in the decision-making.

AI Chatbot for E-commerce: 10 Top Benefits

Thanks to the campaign, Patrón exchanged over 120K messages with fans and made thousands of personalized drink recipe recommendations. And in addition to this, they were able to use the captured data to inform future campaigns and design new recipes. He also enjoyed a conversion rate that was 8.4 times higher other Facebook Ads and helped LEGO reduce their cost per conversion by 31% (vs. other conversion-based ads). Read our in-depth article that covers all aspects of how to create a chatbot. The chatbot is created by Lidl UK and operates on Facebook Messenger. System prompt defines the Persona of the ChatBot, informing users of the role the ChatBot plays.

Read more about https://www.metadialog.com/ here.